Privacy Policy

INTRODUCTION

Craft Telemedicine, LLC (“Craft” or “our” or “us” or “we”) respects your privacy and is committed to protecting it through compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect or that you may provide when you access or use crafttelemed.com or any other site that links to this policy (the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. This Policy does not apply to information that we collect offline or on any other Craft apps or websites, including websites you may access through this Website or any information you provide to or is collected by third parties (see Third-Party Information Collection). Our other websites and apps, and these other third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not access, register with, or use this Website. By downloading, registering with, or using this Website, you agree to this Policy. This Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we revise this Policy means you accept those changes, so please check the Policy periodically for updates.

If you are using the Website on behalf of an entity or an individual other than yourself, you represent that you are authorized by such entity or individual to act on their behalf and that such entity or individual acknowledges and agrees to the practices and policies outlined in this Policy.

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HIPAA / HEALTH INFORMATION 

Craft takes the privacy of your information, including your health information, seriously. However, Craft is not a “covered entity” or a “business associate” as those terms are defined under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, “HIPAA”). Craft will comply with this Policy and with all applicable laws and regulations with respect to the privacy of your health information.  

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USERS UNDER THE AGE OF 18

This Website is not intended for anyone under 18 years of age, and we do not knowingly collect personal information from anyone under 18. If we learn we have collected or received personal information from a user under the age of 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about anyone under the age of 18, please contact us at info@crafttelemed.com.

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COLLECTION OF INFORMATION

We collect information from and about users of our Website directly from you when you provide it to us and automatically when you use the Website. 

Information You Provide to Us

When you access, register with, or use this Website, or otherwise provide information for use of the Website, we may ask you to provide information by which you may be personally identified, such as name, email address, your date of birth, gender, address, and phone number, and your health information (“personal information”). This information includes: (i) information that you provide by filling in forms on the Website, registering to use the Website, subscribing to our service including your account credentials, requesting further services, or reporting a problem with the Website; (ii) records and copies of your correspondence (including email addresses and phone numbers), if you contact us; and (iii) details of transactions you carry out through the Website. 

Information We Collect Through Automatic Data Collection Technologies   

When you access, and use the Website, it may use technology, such as cookies and web beacons to automatically collect:

• Usage Details. When you access and use the Website, we may automatically collect certain details of your access to and use of the Website, including traffic data, logs, and other communication data and the resources that you access and use on or through the Website.

• Device Information. We may collect information about your computer or mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, and any mobile network information.

• Stored Information and Files. The Website also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.

• SMS Messages. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The technologies we use for automatic information collection may include:

• Cookies (or mobile cookies). A cookie is a small file placed on your computer or smartphone. It may be possible to refuse to accept cookies by activating the appropriate setting on your device or browser. However, if you select this setting, you may be unable to access certain parts of our Website. 

• Web Beacons. Pages of the Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Craft, for example, to count users who have visited those pages or opened an email and for other related statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).

In addition, we may use Google Analytics. Google Analytics is a web analytics tool that helps operators (like Craft) understand how users (like you) engage with this Website. Google Analytics uses cookies to track your interactions with our Website and to collect information about how you use the Website. We then use the information to compile reports that help us improve the Website.

Google Analytics collects, processes, and creates reports about our Website trends without identifying individual users. For more information regarding Google Analytics visit “How Google uses data when you use our partners’ sites or apps” located at https://policies.google.com/technologies/partner-sites?hl=en-US.

Third-Party Information Collection

When you use the Website or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include: (i) advertisers, ad networks, and ad services; (ii) analytics companies; (iii) your device manufacturer; or (iv) your internet service provider. These third parties may use tracking technologies to collect information about you when you use this Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Your Choices About Our Collection, Use, and Disclosure of Your Information.

USE OF INFORMATION

We use information that we collect about you or that you provide to us, including any personal information, to: (i) provide you with the Website and its contents, and any other information, products, or services that you request from us; (ii) fulfill any other purpose for which you provide it; (iii) give you notices about your account/subscription, including expiration and renewal notices; (iv) carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; and (v) notify you when Website updates are available, and of changes to any products or services we offer or provide though it. The usage information we collect helps us to improve our Website and to deliver a better and more personalized experience by enabling us to: (A) estimate our audience size and usage patterns; (B) store information about your preferences, allowing us to customize our Website according to your individual interests; (C) speed up your searches; and (D) recognize you when you use the Website.

DISCLOSURE OF INFORMATION

We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction. In addition, we may disclose personal information that we collect or you provide: (i) internally or to our subsidiaries and affiliates; (ii) to contractors, service providers, and other third parties we use to support our business including, but not limited to, third-party service providers that provide services such as the hosting of the Website, data analysis, IT services and infrastructure, customer service, e-mail delivery, auditing, payment processing, and other similar services; (iii) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Craft’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Craft about our Website users is among the assets transferred; (iv) to fulfill the purpose for which you provide it; (v) for any other purpose disclosed by us when you provide the information; (vi) with your consent; (vii) to comply with any court order, law, or legal process, including to respond to any government or regulatory request; (viii) to enforce our rights arising from any contracts entered into between you and us, including the Services Agreement entered into for you to access and use the Website, and for billing and collection; (ix) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of  Craft, our customers, or others which includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction; (x) to investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (xi) investigate and defend ourselves against any third-party claims or allegations; and (xii) protect the security or integrity of the Website. We may attempt to notify you about legal demands for your personal information when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may contact you about these matters via email at the address you provide to us and, by agreeing to this Policy, you agree to such notification being by email.  We may dispute such demands when we believe, in our discretion, that the requests are unlawful, overbroad, vague, or lack proper authority, but we do not promise to challenge every demand.

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YOUR CHOICES ABOUT OUR COLLECTION, USE, AND DISCLOSURE OF INFORMATION

We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of over your information. 

• Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. You can choose whether or not to allow the Website to collect information through other tracking technologies by emailing info@crafttelemed.com.  If you disable or refuse cookies or block the use of other tracking technologies, some parts of the Website may then be inaccessible or not function properly.

• Targeted Advertising by Craft. Craft may engage in practices that are considered “targeted advertising” by some states. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by info@crafttelemed.com. You can also always opt-out by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to info@crafttelemed.com. 

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

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YOUR REQUESTS CONCERNING YOUR INFORMATION

For personal information that we have collected from you, you may make requests concerning the following issues:

• Deletion. You may ask us to erase or delete all or some of your personal information. Please note that doing so may limit your ability to use certain functionality of the Website and/or aspects of our services.  

• Correction/Modification. You may ask to change, update, or fix your personal information in some instances, including if it’s inaccurate.

• Object to, Limit, or Restrict Use of Data. You can ask us to stop using all or some of your personal information or limit our use.

• Right to Access and/or Take Your Personal Information. You can ask us for a copy of the personal information you provided so long as we can verify your identity when you make such a request. Upon such a verified request, the personal information will be given to you in a portable, machine-readable format.

To make any of these requests concerning your personal information, please contact us a info@crafthealth.com. When contacting us, please indicate your name, address, email address, personally information in question, and what you wish to do with it. We ask that individuals making requests identify themselves and identify the personal information requested to be accessed, corrected, or removed before we process any requests. We may decline to process requests if we cannot verify the requestor’s identity, the request may jeopardize the privacy of others, the change might violate any law or legal requirement, the change may cause the information to become incorrect, or for a similar legitimate purpose.  

We endeavor to respond to a verifiable consumer request within thirty (30) days of receipt. If we require more time, we will inform you of the reason and extension period, along with the reason for the delay. We will deliver our written response by mail or electronically, at our option. Our response will also explain why we cannot comply with a request, if applicable. If we modify or delete some or all of your personal information, we will retain your personal information if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce obligations or fulfill any other requests from you (for example, to opt-out of further messages or for a copy of your personal information). You may appeal within 60 days if a request is denied. We may refuse a request based on its disproportionate cost, complexity, or frivolousness. In this event, you should send your appeal to info@crafthealth.com, referring to any interactions and requests you made of us regarding your personal information under this Policy. 

We will inform you of any action taken or not taken in response to an appeal no later than sixty (60) days after we receive the appeal. If the appeal is ultimately denied, we will provide you with information regarding further rights you may have. 

We will not discriminate against you for exercising your rights under applicable law or this Policy, nor do we charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide a cost estimate before completing your request.

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JURISDICTIONAL ISSUES

The Website may only be used as set forth in the Terms of Use. Disputes arising out of or relating to this Privacy Policy shall be instituted in the federal or state courts in each case located in Tulsa, Oklahoma. 

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THIRD PARTIES

This Policy does not address or apply to, and we are not responsible for, the privacy, information or other practices of any third parties, including, without limitation, the manufacturer of your mobile device, and any other third-party mobile application or website to which the Website may contain a link. These third parties may at times gather information from or about you. We do not control and are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of each website and application you visit and use.

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DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our Website. 

To help protect the privacy of data you transmit through the Website, where personal information is requested, we also use technology designed to encrypt the information that you input before it is sent to us using encryption technology. However, you should keep in mind that the Website and our services are run on software, hardware, and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control. We do not accept liability for unintentional disclosure. In addition, persons with access to your computer, phone, or other mobile or other devices may be able to access the Website and information about you contained in the Website.

By using the Website or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Website. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Website or sending an e-mail to you. You may have a legal right to receive this notice in writing.

When using the Website, you may choose not to provide us with certain information, but this may limit the features you are able to use or may prevent you from using the Website all together. You may also choose to opt out of receiving certain communications (e.g., newsletters, promotions) by emailing us your preference. Please note that even if you opt out, we may still send you Website-related communications. We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Policy. You may request that we provide you the personal information we hold about you, update your personal information, or ask us to remove your personal information, or to correct any inaccuracies in such personal information by sending an email to info@crafthealth.com with the subject heading “personal information request”. We will use reasonable efforts to deal with your request within a reasonable time.

Notwithstanding the foregoing, you understand and agree that the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide. If you have reason to believe that the security of your account has been compromised, please notify us immediately in accordance with the “Contact Us” section below.

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CHANGES TO OUR PRIVACY POLICY

We may update this Policy from time to time. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account or through a notice on the App’s home page.

The date this Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting this privacy policy to check for any changes.

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CONTACT US

If you have any questions about this Privacy Policy, please contact us by email at info@crafttelemed.com or by regular mail at:

5705 E. 71st Street, Suite 100
Tulsa, Oklahoma 74136

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